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Level 1: Joiner
Posts: 25
Registered: ‎07-12-2018
Accepted Solution

No rollover and twice the data being used

My wife changed over to the new £10 bundle which offered more than the old one plus rollover. Since then she has not received any rollover despite having data left. Also she lost over 1600mb of data after watching only 45 mins of TV, that’s twice that if when I use my O2 PAYG bundle. Anyone else had the same problem?
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Posts: 104,559
Topics: 552
Solutions: 13,622
Registered: ‎04-04-2012

Re: No rollover and twice the data being used

@bassplayer she'll have to call 4445 to check her account is correctly set up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 25
Registered: ‎07-12-2018

Re: No rollover and twice the data being used

Tried that but can’t get through to a human after going through all options
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Posts: 104,559
Topics: 552
Solutions: 13,622
Registered: ‎04-04-2012

Re: No rollover and twice the data being used

Unfortunately we don't have access to accounts on here.
Try live chat ?
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 25
Registered: ‎07-12-2018

Re: No rollover and twice the data being used

Ok did that. They couldn’t explain the very high useage (double what my O2 PAYG uses over the same period). Checked the app data useage on her phone, only the hotspot used the 1.6Gb over the 45 mins (not another app). Very fishy which is why I ask if anyone else has had the same problem.

The data rollover doesn’t apply to the previous bundle deal apparently. Pity they didn’t let her know a better bundle deal (with rollover) was available after paying £15 for months for basically the same as she now gets for £10!

She got 200mb data which is better than nothing I suppose.
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Posts: 104,559
Topics: 552
Solutions: 13,622
Registered: ‎04-04-2012

Re: No rollover and twice the data being used

Any chance that another device could have connected to her hotspot at all?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 25
Registered: ‎07-12-2018

Re: No rollover and twice the data being used

No. We are on a boat in the middle of nowhere. She doesn’t trust using her bundle as a hotspot now so I’ll have to use mine (£15, 5gb) as it seems to use half the data rate of hers!

Now looking for a PAYG unlimited data package. O2 don’t seem to offer one.
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Posts: 104,559
Topics: 552
Solutions: 13,622
Registered: ‎04-04-2012

Re: No rollover and twice the data being used

No unlimited data tariffs on O2.
Three do though if you can get a good enough signal.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)