No edit of address

[dmr104]

I live at a hospital address. I wish to edit the address to include ward name. I cannot do this. payment is refused as a consequence because I cannot tell O2 to match my bank details.

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

(or the specific Payment management number 0800 902 0217 )

[MI5]

@dmr104 

You cannot edit a PAYG address and it's not required for payment either.

All ways to top up here Guide How to Top Up (PAYG)