No data after top up paid

[Hogie]

Hi 

I've just topped up my sons phone with £10 and he has a rolling plan, but still there is no data.  It has been several days now.

Please can someone help.

Thanks

[Hogie]

PS. The balance shows £10 on the device.

[MI5]

@Hogie 

As per the T&C's, rolling plans can only be renewed fro the registered card.

Any top ups by other means just add credit.

Pay As You Go: Introducing "Rolling Plans" 

You need to switch to a big bundle to top up and use credit like you have done.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Switch in your MyO2 or by texting the codes in the link above.

[pgn]

If it is a PAYG rolling plan, the system expects to take monthly sum from a registered debit or credit card, not from a top-up, @Hogie 

Make sure a card is registered, and the top up you applied will remain to cover any out-of-tariff charges.

You may need to contact O2 to get it working, ways here: Guide: How to find help & contact O2 

[MI5]

Full rolling plan T&C's here @Hogie 

https://www.o2.co.uk/termsandconditions/mobile/rolling-plan-terms-and-conditions