No data after top up paid
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on 18-07-2024 17:13
Hi
I've just topped up my sons phone with £10 and he has a rolling plan, but still there is no data. It has been several days now.
Please can someone help.
Thanks
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on 18-07-2024 17:14
PS. The balance shows £10 on the device.
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on 18-07-2024 17:18
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on 18-07-2024 17:18
As per the T&C's, rolling plans can only be renewed fro the registered card.
Any top ups by other means just add credit.
Pay As You Go: Introducing "Rolling Plans"
You need to switch to a big bundle to top up and use credit like you have done.
https://www.o2.co.uk/help/pay-as-you-go/big-bundles
Switch in your MyO2 or by texting the codes in the link above.
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18-07-2024 17:20 - edited 18-07-2024 17:22
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18-07-2024 17:20 - edited 18-07-2024 17:22
If it is a PAYG rolling plan, the system expects to take monthly sum from a registered debit or credit card, not from a top-up, @Hogie
Make sure a card is registered, and the top up you applied will remain to cover any out-of-tariff charges.
You may need to contact O2 to get it working, ways here: Guide: How to find help & contact O2
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on 18-07-2024 17:32
Full rolling plan T&C's here @Hogie
https://www.o2.co.uk/termsandconditions/mobile/rolling-plan-terms-and-conditions
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