Solved: No credit

Blondie59 · ‎31-12-2021

I swopped over to o2 yesterday, I had already purchased the £10 bundle with sim card but it keeps telling me I have no credit so cannot make any calls or send messages.

MI5 · ‎31-12-2021

@Blondie59

How bundles work here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

and a guide to your allowances here Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

madasaf1sh · ‎31-12-2021

@Blondie59

Are you trying to call a number outside of your bundle or send a MMS??

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they can also have a look

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎31-12-2021

@Blondie59

How bundles work here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

and a guide to your allowances here Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

No credit

Balance went from £15 to £13 after topup.

Topping up with international card

How to make the new tariff I've paid for effective...

£30 Big Bundle

Rolling plan