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No credit

Blondie59
Level 1: Joiner
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I swopped over to o2 yesterday, I had already purchased the £10 bundle with sim card but it keeps telling me I have no credit so cannot make any calls or send messages.

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MI5
Level 94: Supreme
  • 148737 Posts
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@Blondie59 

How bundles work here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

and a guide to your allowances here Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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madasaf1sh
Level 77: Grand Master
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@Blondie59 


Are you trying to call a number outside of your bundle or send a MMS?? 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they can also have a look

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
  • 148737 Posts
  • 640 Topics
  • 28438 Solutions
Registered:

@Blondie59 

How bundles work here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

and a guide to your allowances here Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
1,219 Views