No confirmation email

[Ghostdogg]

Just this morning I purchased a pay as you go mobile phone online. The money came out of my account but all day I have received no messages or emails nothing. All it said after I paid was delivery between 8-10pm on Friday. I have seen somewhere that this is a normal process ?! And that I will get an email when it gets dispatched tomorrow. It was in stock when I ordered it. I hope I do get notified. What happens if I don't get an email ? Isn't it rather unprofessional to not inform the customer on what is going on ??

[MI5 · Accepted solution]

@Ghostdogg 

If the phone is in stock, you'll get a dispatch email tonight.

But, it could be out of stock as O2 don't have a live ordering system.

[Ghostdogg]

Thanks for the quick response. Surely they would offer an alternative phone if it was out of stock.

[Bambino]

@Ghostdogg They will not offer you an alternative.

[Cleoriff]

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@Ghostdogg wrote:
Thanks for the quick response. Surely they would offer an alternative phone if it was out of stock.

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No, sadly that isn't the way O2 work. Many people wouldn't be prepared to acccept an alternative phone anyway @Ghostdogg

[MI5]

Then tend not to offer alternatives with phones but you can always call customer services to discuss your options http://www.o2.co.uk/contactus

[Ghostdogg]

Ok thank you guys. I will just have to wait until the morning to see what happens.

[Anonymous]

@Ghostdogg If you don’t get a dispatch email this evening then you won’t be getting it tomorrow 

[Ghostdogg]

So as it stands I spoke to my bank and the money has gone from pending to literally out of my account this morning. And still no email. Contacted 02 numerous times this morning again and there is no evidence of the order. I do however have a merchant no and a terminal no that my bank kindly gave me but good old 02 don't want that. Thinking of leaving and going over to Vodafone.

[Anonymous]

Before you leave try checking payg sims of other networks to see if they are any good