Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Level 1: Joiner
Posts: 8
Registered: ‎27-12-2018
Accepted Solution

No confirmation email

Just this morning I purchased a pay as you go mobile phone online. The money came out of my account but all day I have received no messages or emails nothing. All it said after I paid was delivery between 8-10pm on Friday. I have seen somewhere that this is a normal process ?! And that I will get an email when it gets dispatched tomorrow. It was in stock when I ordered it. I hope I do get notified. What happens if I don't get an email ? Isn't it rather unprofessional to not inform the customer on what is going on ??
Posts: 85,628
Topics: 522
Solutions: 10,678
Registered: ‎04-04-2012

Re: No confirmation email

@Ghostdogg 

If the phone is in stock, you'll get a dispatch email tonight.

But, it could be out of stock as O2 don't have a live ordering system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 8
Registered: ‎27-12-2018

Re: No confirmation email

Thanks for the quick response. Surely they would offer an alternative phone if it was out of stock.
Level 63: Greatness Assured
Posts: 11,972
Registered: ‎31-03-2010

Re: No confirmation email

@Ghostdogg They will not offer you an alternative.

I DO NOT WORK FOR O2

Image and video hosting by TinyPic
Posts: 66,868
Topics: 661
Registered: ‎14-01-2013

Re: No confirmation email


@Ghostdogg wrote:
Thanks for the quick response. Surely they would offer an alternative phone if it was out of stock.

No, sadly that isn't the way O2 work. Many people wouldn't be prepared to acccept an alternative phone anyway @Ghostdogg

*The Game Is On*


Posts: 85,628
Topics: 522
Solutions: 10,678
Registered: ‎04-04-2012

Re: No confirmation email

Then tend not to offer alternatives with phones but you can always call customer services to discuss your options http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 8
Registered: ‎27-12-2018

Re: No confirmation email

Ok thank you guys. I will just have to wait until the morning to see what happens.
Posts: 8,276
Topics: 108
Kudos: 1,689
Solutions: 526
Registered: ‎17-03-2015

Re: No confirmation email

@Ghostdogg If you don’t get a dispatch email this evening then you won’t be getting it tomorrow 

iPhone XR 64GB
Level 1: Joiner
Posts: 8
Registered: ‎27-12-2018

Re: No confirmation email

So as it stands I spoke to my bank and the money has gone from pending to literally out of my account this morning. And still no email. Contacted 02 numerous times this morning again and there is no evidence of the order. I do however have a merchant no and a terminal no that my bank kindly gave me but good old 02 don't want that. Thinking of leaving and going over to Vodafone.
Posts: 8,276
Topics: 108
Kudos: 1,689
Solutions: 526
Registered: ‎17-03-2015

Re: No confirmation email

Before you leave try checking payg sims of other networks to see if they are any good
iPhone XR 64GB