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Level 1: Joiner
Posts: 8
Registered: ‎27-12-2018

Re: No confirmation email

I will however keep everyone posted on how this pans out in case anyone else has this issue.
Posts: 60,527
Topics: 642
Registered: ‎14-01-2013

Re: No confirmation email

I do hope it gets sorted soon @Ghostdogg wink

*The Game Is On*


Posts: 82,942
Topics: 510
Solutions: 10,055
Registered: ‎04-04-2012

Re: No confirmation email


@Ghostdogg wrote:
I will however keep everyone posted on how this pans out in case anyone else has this issue.

I doubt you are or will be the only one, for sure. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,703
Registered: ‎23-07-2014

Re: No confirmation email

Hi @Ghostdogg, how are you getting on at the moment? Sorry to hear you've had some confusion with your order earlier. Have you made any further progress with this since you last posted?


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Level 1: Joiner
Posts: 8
Registered: ‎27-12-2018

Re: No confirmation email

No quite simply. 02 have been so utterly appalling it's just unbelievable. Thurs 27 at 8.31am I ordered a phone online. For the whole of that day there was no email. Spoke to 02 numerous times still no help. Friday came nothing. Saturday came nothing. (Bearing in mind two members of 02 staff were ment to ring me) still nothing. Again contacted 02 6-7 times still no help. It's now Monday and yes you guessed it still nothing. The money is still pending in my account so that won't go out now. I am beyond livid. This is a Very unprofessional company. Also I would like to add that I spoke to my bank and they have me terminal nos and a merchant no but 02 did not seem interested.
Level 1: Joiner
Posts: 8
Registered: ‎27-12-2018

Re: No confirmation email

I am now in the process of getting my money back via a reversal and I will be going elsewhere.
Level 1: Joiner
Posts: 8
Registered: ‎27-12-2018

Re: No confirmation email

This will be my last post. This issue never got resolved with 02. They couldn't care less. I have now moved my custom elsewhere and will not come back to this shambles. Good luck to anyone else in this situation.
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Posts: 63,184
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: No confirmation email

That is the only way for people to hurt O2, by taking their business to rival networks. Unfortunately though, they will carry on treating customers with contempt and rubbing their sticky hands with glee whist droves of unsuspecting customers fall out with their existing provider and see if the grass is greener with O2.  Gain some. lose some, shareholders don't actually give a damn as long as they get their dividends and the directors get their enormous bonuses.