Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 12
Registered: ‎02-09-2013
Accepted Solution

No auto top up?


I'm on a PAYG but with a simple £10 Big Bundle

What I'd like to do is set up an auto top for this £10 each month but there seems no button or facility to do this??? Is it only for the basic PAYG? Which is odd...

Posts: 97,206
Topics: 758
Registered: ‎14-01-2013

Re: No auto top up?

[ Edited ]

Hi @DVC 

You should be able to set auto top up for Big Bundles, see here



Paying and topping up

Payment for your Big Bundle or UK & International Bundle comes out of your credit each month. The easiest way to add credit is to use auto top-ups, but you can also:

  • Visit My O2
  • Call 4444 from your mobile
  • Use an E-Top Up card
  • Buy a voucher anywhere you see the green top-up logo

If you are having problems then give customer services a call on 4445


Hope that helps and welcome to the forum Welcome

*The Game Is On*

Posts: 114,359
Topics: 569
Solutions: 15,443
Registered: ‎04-04-2012

Re: No auto top up?


Follow the link to setup auto top up.

You can click here to access the Auto Top-Up page. You'll need to have your My O2 log in details to hand.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)