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New sim

BIGSIMO1
Level 1: Joiner
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on ‎03-07-2020 22:19

on ‎03-07-2020 22:19

I have bought my daughter new O2 sim because of the offer of 15 gig but she has only received 3 please help many thanks
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O2Tracey
O2 Support
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on ‎03-07-2020 22:25

on ‎03-07-2020 22:25

It maybe pro rata and the full 15gb will start on her billing date. This is usually the case. If you download the my o2 app, you will see on there.
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madasaf1sh
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‎03-07-2020 22:28 - edited ‎03-07-2020 22:38

‎03-07-2020 22:28 - edited ‎03-07-2020 22:38

Hi @BIGSIMO1


When did you buy the sim card, and do the initial topup as t his offer expired on the 1st July you may be able to text 5xdata to 2424, and the below is the only thing i can find on the offer, and looks to still be sold on ebay..

 

 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
In response to madasaf1sh
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on ‎03-07-2020 22:38

on ‎03-07-2020 22:38

@BIGSIMO1 

The 5 x extra data offer ended on July 1st.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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