New sim, wanted pay as you go but got something else!

[EmilyBoo]

Hi
Toiling to get any way of speaking to someone at O2 so trying here. Got a phone, bought a New sim, wanted pay as you go but got something else! Put a £10 voucher on it and got 6Gb unlimited!???
How do I get it switch to pay as you go and get my £10 credit back on ???

[MI5 · Accepted solution]

@EmilyBoo 

That is PAYG that you have got. 

It's a big bundle which is all O2 do now. 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[EmilyBoo]

Thanks for the reply. The Tesco assistant didn’t have a clue about anything when I bought it, is there any other provider that does old fashioned pay as you go? This isn’t what I want, how do I speak to someone at O2 either in the phone or via online chat???

[MI5]

@EmilyBoo 

Both Tesco and giffgaff (both use O2 network) will give you old fashioned PAYG. 

Contact numbers for O2 are here Guide: Coronavirus Community Help and Support or try 4445 from your O2 SIM card.