cancel
Showing results for 
Search instead for 
Did you mean: 

New sim. top up not going through

-DJ-
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Greetings,

I have a new PAYG sim and I topped it up. got all the confirmation texts and email but no actual credit to the phone. I can't even call support because once it says connecting to an advisor, my phone pops up a message saying I have no credit - top up. I need to get it sorted asap so I can transfer my old number before it expires early next week. I've had the number for years.

Message 1 of 5
154 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127046 Posts
  • 614 Topics
  • 21920 Solutions
Registered:

@-DJ- 

All explained here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 4 of 5
130 Views
4 REPLIES 4

sim12
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I came with a new sim card because I lost my phone and how can I activate the card

Message 2 of 5
150 Views

-DJ-
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I think you have to make a chargeable call or something to activate it... so you would need to top it up first if PAYG.

 

In respect to my situation. I finally got through to customer services and had it all explained to me. It's not the same as my last PAYG or the older PAYG services where you get the bundle and keep the credit also. It will take the full £10 for the bundle. Hench why I have 0 Credit. I could have got a better deal on contract it seems. Ahh well you live and learn.

Message 3 of 5
147 Views

MI5
Level 94: Supreme
  • 127046 Posts
  • 614 Topics
  • 21920 Solutions
Registered:

@-DJ- 

All explained here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 5
131 Views

MI5
Level 94: Supreme
  • 127046 Posts
  • 614 Topics
  • 21920 Solutions
Registered:

@sim12 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
129 Views