New sim. top up not going through

[-DJ-]

Greetings,

I have a new PAYG sim and I topped it up. got all the confirmation texts and email but no actual credit to the phone. I can't even call support because once it says connecting to an advisor, my phone pops up a message saying I have no credit - top up. I need to get it sorted asap so I can transfer my old number before it expires early next week. I've had the number for years.

[sim12]

I came with a new sim card because I lost my phone and how can I activate the card

[-DJ-]

I think you have to make a chargeable call or something to activate it... so you would need to top it up first if PAYG.

In respect to my situation. I finally got through to customer services and had it all explained to me. It's not the same as my last PAYG or the older PAYG services where you get the bundle and keep the credit also. It will take the full £10 for the bundle. Hench why I have 0 Credit. I could have got a better deal on contract it seems. Ahh well you live and learn.

[MI5 · Accepted solution]

@-DJ- 

All explained here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

[MI5]

@sim12 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.