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New phone

Paulli1
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Is it normal waiting 1 month for new phone?
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Cleoriff
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@Paulli1 

It's not normal but approaching Christmas and depending on stock levels, it can happen.

You can always call O2 to see status of your order

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

 

Edited for contact info

Veritas Numquam Perit

Girl in a jacket
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MI5
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@Paulli1 

Relatively normal for Apple to have low stocks of new devices and especially worse this year due to the problems with COVID and getting stock delivered to UK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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