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New phone

water01
Level 1: Joiner
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I have a new phone and I got a new sim which I kept on my old number. How do I get MY O2 to recognise my device is now a Samsung J3 and not a Samsung Galaxy S4 which is the device that MY O2 still thinks I have?

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MI5
Level 94: Supreme
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@water01 

It will update itself eventually. 
There is no way you can change it yourself. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151682 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@water01 

It will update itself eventually. 
There is no way you can change it yourself. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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