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New phone

Anonymous
Not applicable

Need new phone

Message 1 of 6
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Cleoriff
Level 94: Supreme
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Hi @Anonymous Could you give us more information please?

Have you lost your phone, or is it broken?

Do you just want to order a new one on contract?

If you want a new one then browse the shop here and chose one and the tariff you require.

https://www.o2.co.uk/shop/phones#sort=content.sorting.featured&page=1

If it's lost then you need to report it here

https://community.o2.co.uk/t5/How-to-guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Any other queries then contact customer services https://www.o2.co.uk/contactus

I hope I've covered everything...if not, I hope you come back and explain a little more wink

Veritas Numquam Perit

Girl in a jacket

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Message 3 of 6
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jonsie
Level 94: Supreme
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Cleoriff
Level 94: Supreme
  • 122352 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Anonymous Could you give us more information please?

Have you lost your phone, or is it broken?

Do you just want to order a new one on contract?

If you want a new one then browse the shop here and chose one and the tariff you require.

https://www.o2.co.uk/shop/phones#sort=content.sorting.featured&page=1

If it's lost then you need to report it here

https://community.o2.co.uk/t5/How-to-guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Any other queries then contact customer services https://www.o2.co.uk/contactus

I hope I've covered everything...if not, I hope you come back and explain a little more wink

Veritas Numquam Perit

Girl in a jacket
Message 3 of 6
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MI5
Level 94: Supreme
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Guide to upgrading here to help
https://community.o2.co.uk/t5/Pay-Monthly/A-Guide-To-Upgrading-Your-O2-Phone/m-p/893108
Ask see if you can get a discount
https://community.o2.co.uk/t5/How-to-guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
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jonsie
Level 94: Supreme
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And just so as you know @Anonymous this isn't customer service so you need you need to contact them directly whatever the problem unless you can be a little more specific 😉

Message 5 of 6
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Marjo
Former Staff
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Hey @Anonymous, as it's been a while since you posted, I just wanted to check if you managed to get a new phone or a related query sorted in the end? slight_smile

Message 6 of 6
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