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New phone says emergency calls only

Linbob
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I have a new phone and my phone is fully functional except its displaying emergency calls only

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Bambino
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@Linbob Use your old sim card if it's the same size.

I DO NOT WORK FOR O2



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MI5
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@Linbob 

If this is an upgrade you should use your old sim card.

If a ne contract, you need to call O2 to activate the sim Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Linbob
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It's a new phone and phone number is ported to new sim card

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MI5
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@Linbob 

Port may not be complete yet.

Keep rebooting phone.

If nothing happening by tomorrow morning, contact O2 Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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@Linbob It sounds as if the port hasn't completed yet. Ports are running slower than normal. Has your old sim stopped working? If so, the port is in progress. Just keep rebooting your phone every half hour or so.

I DO NOT WORK FOR O2



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gmarkj
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Did you activate the new sim card @Linbob?https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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