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New phone can't top up

Joyce445
Level 1: Joiner
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hi can anyone help me got a new phone huawei y6s today tried topping up but it keeps saying top up unsuccessful would appreciate some help please do I need to register my sim first 

Thanks

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MI5
Level 94: Supreme
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@Joyce445 

The first top up needs to be done with a voucher. 
Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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