New customer

[Gavin1hughes]

I’m new and I need a code to access my 02 account but I can’t access the old number I gave 

[madasaf1sh]

@Gavin1hughes 

You will need to use the temporary number you have been given until the port completes. 

If not contact o2 tomorrow Guide: How to find help & contact O2 

[Gavin1hughes]

I’m trying to set up a new eSIM but when I go on 02 it sends a code to my old number 

[Oxonian]

@Gavin1hughes 

Welcome to this O2 customer to customer community forum. 

Please see the post by @Enlli here :-

Solved: Converting my SIM to an eSIM - O2 Community

https://community.o2.co.uk/t5/Tech-Support/Converting-my-SIM-to-an-eSIM/m-p/1675698#M42666

Does that work for you ?