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New contratc

Tamarax1_
Level 1: Joiner
  • 1 Posts
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on ‎30-01-2024 15:27

on ‎30-01-2024 15:27

Hello, I was paying it as you go but I called up due to topping up £10 for my usual monthly top up. However money was taken and they offered me a contract for £11 a month (order no NC33410814). I cannot access my online account and it also seems they have given me a new phone number which I do not want, I need to keep my own. 

 

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gmarkj
Level 66: Unequalled
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on ‎30-01-2024 15:33

on ‎30-01-2024 15:33

Your best bet is contacting the sales team @Tamarax1_ 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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