New SIM

[AlanS1]

Hi, I have got a new iPhone with a new sim however, the phone is not able to connect to 4g only WiFi and also, I cannot call or send texts. There is no number appearing for the nee dim. Please advise

[Cleoriff]

Hi @AlanS1 

Are you PAYG or Contract?

Did you upgrade or buy the phone outright? If PAYG you need to top up with a voucher Guide How to Top Up (PAYG) 

If you have upgraded you can use your old sim

IF new contract you need to call O2 to activate sim.

All numbers are in this guide including SKYPE

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

https://www.o2.co.uk/help/device-and-sim-support/activating-your-sim 

8am is the best time to call

[jonsie]

If you want to use the new sim you need to do a sim swap from your old sim card

How to here

Guide: Sim Swap: a mini guide 2017 update 

[AlanS1]

Thanks, I have used my old sim and the phone is working fine now. Best, Alan

[jonsie]

Nice one

[Cleoriff]

Good to hear @AlanS1