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New SIM card

MPS
Level 1: Joiner
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Just installed a new SIM card into my Nokia 108 that I received in the post from O2 because my old card failed due to lack of use.

 

However, I cannot get the phone to work with the new number. Have tried to register the new number on the O2 website and need to get a confirmation code sent to my phone, but no code received.

 

What to do now?

Thanks very much.

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gmarkj
Level 59: Quartermaster
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If the card was stopped due to lack of use then you'll need to get customer services to re-activate the number - which may or may not be possible depending on how long it has been off for @MPS 

You can call on 0344 809 0202 or message on social media if that works for you:

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 59: Quartermaster
  • 8916 Posts
  • 90 Topics
  • 701 Solutions
Registered:

If the card was stopped due to lack of use then you'll need to get customer services to re-activate the number - which may or may not be possible depending on how long it has been off for @MPS 

You can call on 0344 809 0202 or message on social media if that works for you:

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MPS
Level 1: Joiner
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Many thanks.

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