New SIM card

[MPS]

Just installed a new SIM card into my Nokia 108 that I received in the post from O2 because my old card failed due to lack of use.

However, I cannot get the phone to work with the new number. Have tried to register the new number on the O2 website and need to get a confirmation code sent to my phone, but no code received.

What to do now?

Thanks very much.

[gmarkj · Accepted solution]

If the card was stopped due to lack of use then you'll need to get customer services to re-activate the number - which may or may not be possible depending on how long it has been off for @MPS 

You can call on 0344 809 0202 or message on social media if that works for you:

 Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[MPS]

Many thanks.