Solved: New Phone

TOMMYBOAY · ‎09-04-2020

Hi

I have upgraded phone and transferred sim. Everything is working fine. However my device details indicate that I am still using old phone. How can I update this please.

Thanks in advance.

MI5 · ‎09-04-2020

@TOMMYBOAY

Your actual device details update automatically after a while.

Using the edit function changes the name tag only, not the device details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Cleoriff · ‎09-04-2020

Hi @TOMMYBOAY

It will probably catch up later. These systems are running slowly.

However you can edit it yourself. Next to the name of device you will see a pencil icon. Use that to delete old device and write in the new one.

Hope that helps.

Veritas Numquam Perit

MI5 · ‎09-04-2020

@TOMMYBOAY

Your actual device details update automatically after a while.

Using the edit function changes the name tag only, not the device details.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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