New Pay as you Go sim not working well

[Giulia91]

Hello,

I switched from pay monthly to pay as you go sim last Thursday, I did a top-up on Friday evening of 20 pounds and received a message from O2 on Saturday morning saying that my Data Big Bundle was active on my number. However I do not have data, I can't make calls, I can't access to My O2 app because apparently is still processing my new plan and moreover I am not able to call the costumer service, every call I make just drops after few second. I called every number available - 202, 4445, +447860980202 - nothing works. I am abroad right now so I can't go to an O2 store either.

Does someone know how to resolve this issue?

Thanks,

Giulia

[Cleoriff · Accepted solution]

@Giulia91 

Did you get a new sim when you changed to PAYG? They are different from contract.

As you are abroad, note the 'Mobile.topup.UK at the bottom of this guide Guide How to Top Up (PAYG) 

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.