cancel
Showing results for 
Search instead for 
Did you mean: 

New PAYG sim won’t top up

SueP
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I am finding it impossible to top up my new Big Bundle PAYG sim either online or through the O2 app. I got one message saying it was not a PAYG number which is daft as I have just ordered it! Any help gratefully received as the phone is for my Dad to keep in touch during lockdown.
Message 1 of 5
229 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 107823 Posts
  • 794 Topics
  • 5771 Solutions
Registered:

@SueP 

All ways to top up are here

Guide How to Top Up (PAYG) 

*The Game Is On*

Girl in a jacket
Message 2 of 5
227 Views

SueP
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I have tried all of those ways numerous times and none will work. Getting to the point where I’m about to give up on O2 altogether.
Message 3 of 5
224 Views

Cleoriff
Level 94: Supreme
  • 107823 Posts
  • 794 Topics
  • 5771 Solutions
Registered:

@SueP 

Sorry but there must be somethiing wrong with the system then which is no surprise to me.

Customer services are closed today but open again tomorrow at 10am

Guide: How to find help & contact O2 

 

*The Game Is On*

Girl in a jacket
Message 4 of 5
222 Views

gmarkj
Level 57: Major
  • 8297 Posts
  • 89 Topics
  • 587 Solutions
Registered:
The first top up needs to be a voucher, as explained in the guide @SueP

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 5 of 5
197 Views