New PAYG customer - no access to my O2 app

[espill]

Hi all - I joined O2 PAYG on Tuesday. I can't access the my O2 app. The pop-up keeps saying wait 48hrs then phone customer services (I can't get through to them; been on the phone over an hour).  The web browser says I have no 'products or services'. Any ideas what to do? Sounds like the my O2 app is pretty useful! Thank you

[Enlli · Accepted solution]

If you can't get through on the phone

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.