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New PAYG customer - no access to my O2 app

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espill
Level 1: Joiner
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on ‎14-10-2022 18:13

on ‎14-10-2022 18:13

Hi all - I joined O2 PAYG on Tuesday. I can't access the my O2 app. The pop-up keeps saying wait 48hrs then phone customer services (I can't get through to them; been on the phone over an hour).  The web browser says I have no 'products or services'. Any ideas what to do? Sounds like the my O2 app is pretty useful! Thank you

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Enlli
Level 71: Golden Child
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on ‎14-10-2022 18:42

on ‎14-10-2022 18:42

If you can't get through on the phone

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 71: Golden Child
  • 10810 Posts
  • 116 Topics
  • 1973 Solutions
Registered:

on ‎14-10-2022 18:42

on ‎14-10-2022 18:42

If you can't get through on the phone

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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