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New Nano Sim not arrived

Ooiue
Level 1: Joiner
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Hello,

 

I ordered a new Nano-Sim on the 23rd Nov. to fit into a new phone that only takes nano sims, and I ordered it over the phone via the customer service line and also ordered that it be the same number as my old, micro-sim. I was also informed that it should be delivered to my address within 1-5 days to allow for COVID stuff, yet it's been a full week and it hasn't arrived. Also, every time I try to access through customer service, it doesn't let me through or asks me about activating the new one... which hasn't arrived yet. Does anyone have any idea what has happened to my new nano-sim?

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madasaf1sh
Level 66: Unequalled
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Registered:

@Ooiue 

 

It is probably lost or delayed by Royal Mail.


You can always nip into an o2 store and ask for a replacement sim card or if you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 66: Unequalled
  • 5421 Posts
  • 32 Topics
  • 1710 Solutions
Registered:

@Ooiue 

 

It is probably lost or delayed by Royal Mail.


You can always nip into an o2 store and ask for a replacement sim card or if you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
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