New Big Bundle not active

[Thulepusher]

Been on O2 PAYG for ages now, and upgraded my big bundle to the £15 one with 6gb data a few days ago. This was confirmed by O2. It was supposed to kick in on the 18th, but it's now almost 2am on the 18th, and despite having more than a big enough balance, no Big Bundle has been activated. Is there a system issue, or do I seriously have to wait until UK customer services open up to get online, using the Bundle that I have paid for, as opposed to draining the rest of my balance? From where I'm sitting right now, this seems like a pretty shabby attempt at getting more money from me in data charges.

[Bambino]

@Thulepusher  We are all customers and have no access to anyone's account. Can you see your upgrade on your My O2 page? Have you tried turning the phone off and back on again? If it hasn't registered you'll have to contact customer service. 8-8.30 am is the best time to avoid a long wait. https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

[MI5]

@Thulepusher 

Your tariff would normally change on your regular anniversary date.

If that's not today and you want it to start early, you'll need to call 4445 and ask customer service to activate it.

The 18th will then become your new anniversary date.

[Martin-O2]

Hey @Thulepusher how are you getting on with this? Has your big bundle activated yet?