New Big Bundle Sim

Leanneay · ‎24-09-2023

I bought the £10 big bundle sim for my daughter in store yesterday. The sim has connected to the network but the £10 we paid hasn’t activated so she cannot make calls, send texts etc.

We have tried calling 4444 and typing in different numbers from the receipt but nothing seems to be working.

MI5 · ‎24-09-2023

@Leanneay

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Leanneay · ‎24-09-2023

Thanks. I thought someone else may have had a similar experience and therefore a solution e.g. I’ve forgotten to do something glaringly obvious.

MI5 · ‎24-09-2023

@Leanneay

It should have been activated by the store when purchased.

It won't be something you haven't done.

You could go back to the store or call O2 as above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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