Neither app or website not accepting debit cards for rolling plan

[HarryHarding]

Hi all, I just received a new pay as you go sim and want to add a rolling bundle but I can't make a payment on any of my cards. It's very frustrating! Is there a technical issue on O2's side?

Thanks Harry

[madasaf1sh]

@HarryHarding 

What error message are you getting?

Have you spoken to your bank at all?  

No one here will know, if there is a technical issue, as its a customer to customer forum, you could try calling 4445 from an o2 phone or 0344 809 0222 and they should be able to advise. 

[HarryHarding]

Thanks for responding. I get the following message: 

"

We could not take payment

You may want to try again using a different card"

I've tried all my cards across 2 different banks and the same message comes up. I approve the transaction in the app and then this comes up.

I'll try and call them and see what happens! Thanks again

[madasaf1sh]

Sounds like a problem with the Authentication process not communicating back to o2...  

Had this with SecureCode and Mastercards variant on multiple vendors and sites... 

[HarryHarding]

Hmm ok. I'll call the bank and see what they can do...

[MI5]

100% guarantee it's not your bank at fault.

[Breanna]

Hi @HarryHarding were you able to get your payment through or get in touch with O2?

[HarryHarding]

Hi Breanna, no luck yet; I have to wait for my old number to finish importing because at the moment the app is still showing the number that came with the new sim and I can’t access anything. Hopefully it’ll work tomorrow…

[Breanna]

Do keep us updated if you can @HarryHarding! Fingers crossed for tomorrow.

[NR2]

 @HarryHarding sorry I know this is an old post but did you manage to get it resolved? I've just received a new sim and want to set up the rolling plan but the website and app aren't accepting any of my cards. I've tried my husband's card too. I tried calling O2 earlier but they were no help at all and tried to get me to sign up to a 12 month contract deal. I'm not sure the lady properly understood the issue I was having.