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Level 1: Joiner
Posts: 1
Registered: ‎28-03-2020

My phone

Hi could u help me add a bundle to my phone as I topped up £30 and there’s a £1 been took off for something and I don’t no how to top it up
Posts: 115,848
Topics: 571
Solutions: 15,926
Registered: ‎04-04-2012

Re: My phone

[ Edited ]


Turn off mobile data to stop the £1 being taken.

You'll need to add more topup now to get your bundle.

Customer service would normally refund you but getting through to them on 4445 might be difficult right now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)