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My phone won’t make calls or send texts from France I have a £10 big bundle with O2

Toots1
Level 1: Joiner
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on ‎10-11-2023 15:13

on ‎10-11-2023 15:13

I need help with making calls and sending texts from France. I have a£10 big bundle with O2. I can use my apps though help please can’t find the answer on O2 app.

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MI5
Level 94: Supreme
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on ‎10-11-2023 15:32

on ‎10-11-2023 15:32

@Toots1 

Some things to try:
Check data roaming is on in phone settings.
Manually search for another network
Turn off 5g
Change your data APN to "mobile.o2.co.uk"
Check with O2 whether you have a roaming bar on your account. Do this via social media
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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