Solved: My pay as you go

ClassicWilliam · ‎26-11-2019

Hi guys, my pay as you go phone has a thing saying"balance expires on the 26th of December " and I want to know how to get rid of that so please could you send a message on how to get rid of it because I have like £20 in my balance

MI5 · ‎26-11-2019

@ClassicWilliam

It's a known glitch in the app.

O2 have said it will be corrected shortly with an update.

https://community.o2.co.uk/t5/Pay-As-You-Go/Prepay-Credit-Expires/m-p/1273223#M13929

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎26-11-2019

@ClassicWilliam

It's a known glitch in the app.

O2 have said it will be corrected shortly with an update.

https://community.o2.co.uk/t5/Pay-As-You-Go/Prepay-Credit-Expires/m-p/1273223#M13929

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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