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LoriMack · ‎24-08-2018

Hi all! I have kept my old payg SIM card in my old phone as if I forget passwords they send them to that number. I went to get a message through there to find my number has been cut off (haven’t topped it up you see) before I contact cunstomer support does anyone know if it can be reconnected if I call from my new number and give them the one I want activated again?
Thank you

MI5 · ‎24-08-2018

As long as it hasn't been too long they will reconnect you.
You need to make a chargeable call once every 6 months to keep the sim active.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-08-2018

As long as it hasn't been too long they will reconnect you.
You need to make a chargeable call once every 6 months to keep the sim active.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎24-08-2018

Section 7 of the T&C's for reference https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read

7. Our Rights to Bar or Disconnect Your Mobile Phone

7.1. If you do not carry out any chargeable activity at least once in any 6 month period your Mobile Phone will be disconnected and you will lose any remaining credits balance on your Account. If you wish to be re-connected after this time you will be given a new Mobile Phone number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LoriMack · ‎25-08-2018

Ah okay thank you. I’ll give them a call today and see if it can be connected it’s not been too long since the 6 months would of been up.

Cleoriff · ‎25-08-2018

Best of luck @LoriMack

Veritas Numquam Perit

MI5 · ‎25-08-2018

Let us know how you get on please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎28-08-2018

Hi @LoriMack, I was wondering what came out of your call to Customer Service? Is it all sorted now?

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LoriMack · ‎30-08-2018

Uch I’m not so good at replying am I! Late again! Sadly they couldn’t reconnect the number as it had been a while 😞 they were very apologetic about it but I suppose it’s my own fault for not thinking of topping up!

MI5 · ‎31-08-2018

Sorry to hear that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎31-08-2018

Sorry you couldn't get your old SIM reconnected @LoriMack, but thanks a lot for updating us on what happened!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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