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My old sim has been disconnected:(

LoriMack
Level 2: Apprentice
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Hi all! I have kept my old payg SIM card in my old phone as if I forget passwords they send them to that number. I went to get a message through there to find my number has been cut off (haven’t topped it up you see) before I contact cunstomer support does anyone know if it can be reconnected if I call from my new number and give them the one I want activated again?
Thank you
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MI5
Level 94: Supreme
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As long as it hasn't been too long they will reconnect you.
You need to make a chargeable call once every 6 months to keep the sim active.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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As long as it hasn't been too long they will reconnect you.
You need to make a chargeable call once every 6 months to keep the sim active.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
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Section 7 of the T&C's for reference https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read

7. Our Rights to Bar or Disconnect Your Mobile Phone

  • 7.1. If you do not carry out any chargeable activity at least once in any 6 month period your Mobile Phone will be disconnected and you will lose any remaining credits balance on your Account. If you wish to be re-connected after this time you will be given a new Mobile Phone number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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LoriMack
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Ah okay thank you. I’ll give them a call today and see if it can be connected it’s not been too long since the 6 months would of been up.
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Cleoriff
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Best of luck @LoriMack wink

*The Game Is On*

Girl in a jacket
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MI5
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Let us know how you get on please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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EmilieT
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Hi @LoriMack, I was wondering what came out of your call to Customer Service? Is it all sorted now?

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LoriMack
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Uch I’m not so good at replying am I! Late again! Sadly they couldn’t reconnect the number as it had been a while 😞 they were very apologetic about it but I suppose it’s my own fault for not thinking of topping up!
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MI5
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Sorry to hear that.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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EmilieT
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Sorry you couldn't get your old SIM reconnected @LoriMack, but thanks a lot for updating us on what happened! slight_smile

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