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My mum has a £5 big bundle but I have to top up £10.00 every month now, which lasts a month.

NicD1
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Why am I topping my mums £5 big bundle every month with £10.00 that only lasts a month. Help 

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MI5
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@NicD1 

You'll need to contact O2 to find out where the credit is going then.

Call 4445 or message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
It could be a premium subscription that needs dealing with.

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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@NicD1 

Your Mum must be using the left over £5 credit on something not included in allowances.

Guide to allowances here Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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NicD1
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checked and she ain’t 🤔

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MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@NicD1 

You'll need to contact O2 to find out where the credit is going then.

Call 4445 or message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
It could be a premium subscription that needs dealing with.

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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