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My device is linked to an old email account

ricky79
Level 1: Joiner
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on ‎31-08-2023 10:49

on ‎31-08-2023 10:49

I want to set up an auto top-up but I can't register my number to myo2 as it says the device is linked to another email account.  It was initially registered so long ago, Google have since closed that email account so I have no way to sign in and remove my number from that address.

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MI5
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on ‎31-08-2023 11:24

on ‎31-08-2023 11:24

@ricky79 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 4445.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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