My O2 App

mc4660v · ‎25-04-2019

For some reason, I can't log into the app anymore, as it says I do not have a monthly or pay as you go plan, even though I do have a pay as you go plan.

I can perfectly log into my account on my laptop, but the app isn't working anymore.

Anyone know how to fix this?

Glory1 · ‎25-04-2019

Hi @mc4660v

Have you tried uninstalling and reinstalling the app?

If that doesn't work you'll have to speak to customer services on 4445 for them to reset your account.

Good luck and welcome to the forum

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Anonymous · ‎25-04-2019

The app may need updating on your device or undergoing maintenance

EmilieT · ‎08-05-2019

Hi @mc4660v, are you still having difficulties logging into the app? Did the suggestions above help you get this sorted?

Please let us know how you're getting on with this, and welcome to the community

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