on 01-08-2019 09:42
I'm in New Zealand and cannot contact customer services as I do not have a landline. My sim is giving me a message saying
SIM not provisioned
I cannot get a reset code as the only other number is a New Zealand Mobile number on 2 degrees
Solved! Go to Solution.
on 01-08-2019 09:52
Hi @pjp40
Sim not Provisioned usually means it's not been activated. Did you have a new sim recently?
Either way you need to contact customer services. Either borrow a phone and ring them on these numbers
https://www.o2.co.uk/contactus
Or you could speak to live chat if you don't have access to another phone.
Best of luck and welcome to the forum
Veritas Numquam Perit
on 01-08-2019 09:52
Hi @pjp40
Sim not Provisioned usually means it's not been activated. Did you have a new sim recently?
Either way you need to contact customer services. Either borrow a phone and ring them on these numbers
https://www.o2.co.uk/contactus
Or you could speak to live chat if you don't have access to another phone.
Best of luck and welcome to the forum
Veritas Numquam Perit
on 01-08-2019 10:19
on 01-08-2019 10:19
Can you try your SIM in another phone?
on 02-08-2019 10:18
Good morning @pjp40, it'd be great if you could let us know whether you've been able to make any progress with your SIM since you last posted? There's some useful pointers above
Hope you have a fantastic time in New Zealand as well, whether you're there on holidays or for work!
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