- 1 Posts
- 1 Topics
- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
- 122826 Posts
- 826 Topics
- 7467 Solutions
Hi @pjp40
Sim not Provisioned usually means it's not been activated. Did you have a new sim recently?
Either way you need to contact customer services. Either borrow a phone and ring them on these numbers
https://www.o2.co.uk/contactus
Or you could speak to live chat if you don't have access to another phone.
Best of luck and welcome to the forum 
- 122826 Posts
- 826 Topics
- 7467 Solutions
Hi @pjp40
Sim not Provisioned usually means it's not been activated. Did you have a new sim recently?
Either way you need to contact customer services. Either borrow a phone and ring them on these numbers
https://www.o2.co.uk/contactus
Or you could speak to live chat if you don't have access to another phone.
Best of luck and welcome to the forum
- 5434 Posts
- 304 Topics
- 65 Solutions
Good morning @pjp40, it'd be great if you could let us know whether you've been able to make any progress with your SIM since you last posted? There's some useful pointers above 
Hope you have a fantastic time in New Zealand as well, whether you're there on holidays or for work!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
