Solved: Moving to rolling plan from big bundle - payment

Sara9 · ‎15-11-2022

I've just signed up 2 weeks ago, bought a £15 big bundle sim but it's too much data and i hate the "bundle call" message. want to change to £10 rolling plan. I see I need a debit card to do it , not a problem. However I have £20 credit on this sim. Can i use that towards the rolling plan or only debit? What can I do with this credit otherwise?

Does the rolling plan changeover pretty much immediately? If so do I lose a lot of credit over that?

MI5 · ‎15-11-2022

@Sara9

The credit you have will be carried forward as credit on the rolling plan.

If you apply today it should change over on your anniversary date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-11-2022

@Sara9

The credit you have will be carried forward as credit on the rolling plan.

If you apply today it should change over on your anniversary date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Moving to rolling plan from big bundle - payment

Where has my credit gone?

bad signals

Call from a Chinese woman

Pay as you go from abroad

Monthly top up