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Level 2: Apprentice
Posts: 75
Registered: ‎30-12-2014
Accepted Solution

Moving to a smaller SIM card

Hello,

 

I went to an O2 store yesterday asking to swap my SIM.  They gave me a triple SIM and told me to call customer service.  Custormer service told me to use a form called keep your mobile number.  I completed the form but I received an email saying that the old and number cannot be the same.  

Any ideas?

 

Thanks!

Level 42: Skillful
Posts: 2,433
Registered: ‎04-04-2012

Re: Moving to a smaller SIM card

hi @Bamboccio

Are you trying to do a Sim Swap, if so, full details are on the sim card

Full info here: https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

If you have trouble either call o2 or live chat (when available.



Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Posts: 116,777
Topics: 575
Solutions: 16,224
Registered: ‎04-04-2012

Re: Moving to a smaller SIM card

@Bamboccio 

Start the SIM swap from your old SIM card Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 2: Apprentice
Posts: 75
Registered: ‎30-12-2014

Re: Moving to a smaller SIM card

Amazing - all done apparently!

Thanks!!!

Posts: 116,777
Topics: 575
Solutions: 16,224
Registered: ‎04-04-2012

Re: Moving to a smaller SIM card

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)