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Moving to a smaller SIM card

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Bamboccio
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on ‎21-06-2020 15:16

on ‎21-06-2020 15:16

Hello,

 

I went to an O2 store yesterday asking to swap my SIM.  They gave me a triple SIM and told me to call customer service.  Custormer service told me to use a form called keep your mobile number.  I completed the form but I received an email saying that the old and number cannot be the same.  

Any ideas?

 

Thanks!

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MI5
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on ‎21-06-2020 15:26

on ‎21-06-2020 15:26

@Bamboccio 

Start the SIM swap from your old SIM card Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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madasaf1sh
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on ‎21-06-2020 15:19

on ‎21-06-2020 15:19

hi @Bamboccio

Are you trying to do a Sim Swap, if so, full details are on the sim card

Full info here: https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

If you have trouble either call o2 or live chat (when available.



- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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on ‎21-06-2020 15:26

on ‎21-06-2020 15:26

@Bamboccio 

Start the SIM swap from your old SIM card Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bamboccio
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on ‎21-06-2020 15:41

on ‎21-06-2020 15:41

Amazing - all done apparently!

Thanks!!!

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MI5
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on ‎21-06-2020 15:56

on ‎21-06-2020 15:56

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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