I got a new phone, as one does, and bought a 6Gb contract free SIM for it. I have used that for a while but would now like to shift my number and remaining credit from my old PAYG phone into the 6Gb contract free account. The old phone, being 8 yrs old, has a giant SIM while the new phone has the micro SIM so I cannot just swop SIMs as I had hoped. Has anybody done this and has it worked out?
You just need to call O2 to migrate your number Guide: Migration & porting into O2
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Track usage, upgrade and get support with the My O2 appDownload My O2