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Moving my number and PAYG balance to my 6GB contratc free a/c

Pete_C
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Hi Folks

I got a new phone, as one does, and bought a 6Gb contract free SIM for it.  I have used that for a while but would now like to shift my number and remaining credit from my old PAYG phone into the 6Gb contract free account.  The old phone, being 8 yrs old, has a giant SIM while the new phone has the micro SIM so I cannot just swop SIMs as I had hoped.  Has anybody done this and has it worked out?

Regards

 

Pete

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MI5
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@Pete_C 

You just need to call O2 to migrate your number Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Pete_C
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Hi

 

Thanks for that information.  I see that they also say they will carry over one's credit balance which is good.

 

Regards

 

Pete

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MI5
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You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Pete_C
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Hi

The guidance note says to dial 202 to discuss the moving of one's number.  Having done that it seems that 202 is a non operative number that just gives back a nasty noise then drops off.  Does anybody know what the current equivalent number might be?

 

Thanks

 

Pete

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MI5
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@Pete_C 

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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