Moved to 30p tariff without being notified.

[Anonymous]

I've been moved from basic pay as you go, which is like 2p a text, and moved to a 30p tariff per text without being asked. There was no notification, I only realized this morning.

I have contacted customer support and moved off the new tariff back to basic pay and go, but I've lost a lot of money due to this.

Is there any way I can claim this & was this 02's fault?

[Cleoriff]

Hi @Anonymous 

You could make a complaint https://www.o2.co.uk/how-to-complain 

Use Resolver in the link https://www.resolver.co.uk/companies/o2-complaints 

[MI5 · Accepted solution]

@Anonymous 

You should really talk to customer services again for an explanation and to see if they will offer you compensation first.

Guide: How to find help & contact O2 

[jonsie]

You shouldn't have to lose money if this was down to an O2 error. They should be able to check when the change was done and to work out how much credit you lost. Speak to them again on 4445

[EmilieT]

Good morning @Anonymous, and sorry to hear about your recent experience! When you talked to customer service, did you ask for a refund of those charges at all, and if so what did they say?

Before you make a complaint, if you'd like, we can get our gurus to take a look at your account and see if they're able to help you with this

Thanks everyone for helping out!