Move number to O2 issue

[SpoonTea]

On Wednesday I have initiate moving my Giffgaff number to O2. I had a txt msg saying that it will be moved on Thursday at 6pm.
Giffgaff has disabled my old son at about 11am on Thursday, soni pop my new sim in the phone.
I've noticed that I'm still using temporary number.
I restarted my phone few times after 6 pm on Thursday and still no joy. Call support on Friday at about 10am. I was told it will be done by 12 midday. Restarted phone numerous of times and still no joy. Called them again at 2pm and I was assured that all gone through, but it will take time. They have no ETA.
It is 10pm the day after it should be transferred and still nothing.
I'm getting upset and thinking of asking them to transfer back my number.
I'm expecting important calls about my covid 19 test on the number that they should transfer.
Lots of BS

[jonsie]

iPhone or Android?

[SpoonTea]

Android

[Bambino · Accepted solution]

@SpoonTea See if this link helps: https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If not, you'll have to call customer service again in the morning. Guide: Coronavirus Community Help and Support 

[SpoonTea]

I've been in touch with call centre and they don't know what is wrong. They raised ticket. Still waiting to be resolved
Not happy at all

[Marjo]

Hi @SpoonTea , how are you doing today with your number transfer? I just wanted to check if you got everything sorted since you last posted or if you're still waiting and need more help?

[SpoonTea]

After 5 days of waiting finally my number was transferred.
Someone emailed directly the back office and got it sorted.
Bit poor service, if I would have a choice again a would not move to O2 next time.

[Marjo]

Thanks @SpoonTea , appreciate the update. Glad to hear it was finally resolved for you. Sorry to hear you had to wait longer than usual though. Feel free to let me know if you'd like me to pass on any specific feedback over to the business, happy to do so.

Hopefully no more issues and you'll have a good time with O2 going forward after the initial hickup.