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Level 1: Joiner
Posts: 1
Registered: ‎28-04-2014

More than 1 charge for short sms

Is anyone else having several charges for sending a short texts to other tariff's also unlimited texts to o2 users and being charged for missed calls

Posts: 6,295
Topics: 85
Kudos: 1,240
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Registered: ‎17-03-2015

Re: More than 1 charge for short sms

@JackieTaylor-50 Are you including emojis in the text or photos?

iPhone 7 Plus 32GB Matte Black
Posts: 75,646
Topics: 476
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Registered: ‎04-04-2012

Re: More than 1 charge for short sms

See help here for MMS charges https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Lumia 950 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 57,722
Registered: ‎04-01-2009

Re: More than 1 charge for short sms

You shouldn't get charged for any calls whether missed or not. What makes you think you have been charged? 

Community Manager
Posts: 3,591
Registered: ‎23-07-2014

Re: More than 1 charge for short sms

Hi @JackieTaylor-50, please do let us know how you get on with this. Did you check the information posted above, would that explain the charges?


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