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Level 1: Joiner
Posts: 1
Registered: ‎28-04-2014

More than 1 charge for short sms

Is anyone else having several charges for sending a short texts to other tariff's also unlimited texts to o2 users and being charged for missed calls

Posts: 7,205
Topics: 98
Kudos: 1,479
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Registered: ‎17-03-2015

Re: More than 1 charge for short sms

@JackieTaylor-50 Are you including emojis in the text or photos?

iPhone 7
Posts: 80,164
Topics: 495
Solutions: 9,577
Registered: ‎04-04-2012

Re: More than 1 charge for short sms

See help here for MMS charges https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Posts: 60,891
Registered: ‎04-01-2009

Re: More than 1 charge for short sms

You shouldn't get charged for any calls whether missed or not. What makes you think you have been charged? 

Community Manager
Posts: 4,334
Registered: ‎23-07-2014

Re: More than 1 charge for short sms

Hi @JackieTaylor-50, please do let us know how you get on with this. Did you check the information posted above, would that explain the charges?


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