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More data used than expected

Mum2many
Level 1: Joiner
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My son went from 16gb of data to 200mb overnight! Could someone please explain how this could be possible. He did nothing more than usual

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madasaf1sh
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@Mum2many 

 

It sounds like the phone lost WiFi connection during the night, and updated the Operating system / Apps. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Mum2many 

Check the settings on the phone under data usage to see which apps used the data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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