on 21-08-2020 08:22
I'm on I think a £15 big bundle package. This month my data has been sucked up in a matter of hours and I've topped up again, but it's dwindling rapidly.
Working from home on wifi and appreciate drop-outs occur and switch to 4g but this is something else. Given there is no live chat and no options on phone lines currently, how would people advise I try to resolve with O2, short of going in to a shop?
TIA
on 21-08-2020 08:33
All numbers for O2 in this guide Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Veritas Numquam Perit
on 21-08-2020 09:16
on 21-08-2020 09:16
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 25-08-2020 10:21
Hi @AndyTheAnimal , sorry to hear you're having issues with your data. Have you been able to find out anything more or get further help since you last posted? Any help from either CS or the above suggestions?
on 25-08-2020 10:25
on 25-08-2020 10:25
I've turned cellular data off for a few applications given their data usage, however it doesn't account for my monthly allowance disappearing twice in a few days.
I'll monitor how that goes. My frustration was that it wasn't feasible to speak to anyone if the phone menu options were adhered to, however as needs must currently with the World.
Many thanks
on 25-08-2020 15:05
on 25-08-2020 15:05
Sorry to hear that @AndyTheAnimal !
I wonder if this would be something that our account Gurus @O2Richard or @Anonymous could take a look at?
on 25-08-2020 15:37
on 25-08-2020 15:37